Terms & Conditions

Thanks for shopping with Wondermade. These terms explain what to expect when ordering from us, including personalised products, delivery and help if something isn’t right.

Please read them alongside the information on your chosen product page and our Shipping Info and Installation & Care pages.

Nothing in these terms limits your rights under the Australian Consumer Law or any other applicable law.

Prices and payment

Prices are listed in Australian dollars (AUD). Please check your order total, including any applicable taxes, delivery charges and discounts, before completing payment.

For international orders, your destination country may charge import duties, taxes or customs fees. Unless these are expressly included at checkout, they are payable by the recipient. Your bank or payment provider may also charge currency conversion or international transaction fees.

Discounts, packs and promotions

Each promotion is subject to its advertised eligibility requirements, exclusions and expiry date.

Unless expressly stated otherwise, discounts cannot be combined. Welcome discount codes cannot be applied on top of pack or bundle discounts.

Please enter any eligible discount code before completing checkout. We do not retrospectively apply promotional discounts to completed orders, except to correct an error on our part.

Purchasing a discounted product does not affect your consumer guarantee rights.

Orders and availability

Your confirmation email records the details of the order we have received. Please check it carefully and contact us promptly if anything is incorrect.

Occasionally, a product or material may become unavailable. If this affects your order, we will contact you to discuss the expected timing, a suitable alternative or a refund for anything we cannot supply. We will not substitute a product without your agreement.

If we discover a pricing or product-description error affecting your order, we will explain it and give you the choice of proceeding on the corrected basis or receiving a refund for the affected item.

Custom photos and personalised products

Your personalised product is made using the photos, text and options you submit. Before ordering, please check:

• Your chosen product, size, shape, orientation and quantity.
• Names, dates, spelling and other personalised details.
• Photo quality, cropping and the position of important details.
• Any measurements you supply for a custom-size product.

For the best result, upload the original, highest-quality image available and follow the resolution guidance on the product page. Enlarging a small or blurry image does not restore missing detail.

Online previews are a guide to your design and may display at a lower resolution than the finished print. Screen settings, lighting and the printing process can also cause slight colour differences. This does not affect your rights if a product is faulty or materially different from its description.

We generally print the details as submitted. An error in information you supplied does not, by itself, make a correctly produced item faulty. If we make a production error, please contact us so we can put it right.

Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible with your order number.

We will check what is possible, but changes or cancellations requested because you have changed your mind may not be possible once production has started. We will explain any available options before proceeding.

This does not limit cancellation, refund or other rights you may have under Australian Consumer Law.

Production and shipping

We aim to dispatch orders within 2–7 business days. This is the preparation and production period; delivery time is additional. If we become aware of an unexpected delay, we will contact you.

Express shipping provides faster delivery after dispatch. It does not shorten production time.

Available delivery options and charges are shown at checkout. Tracking details are emailed when your order is dispatched.

For more information, visit our Shipping Info page.

Delivery details and missing parcels

Please provide a complete and accurate delivery address. Contact us immediately if it needs correcting. Once a parcel has been dispatched, address changes depend on the carrier and may not be possible.

If you select an authority-to-leave option, you authorise the carrier to leave your parcel in a location it considers suitable under its delivery procedures. Please consider whether this option suits your address.

If your parcel is delayed, missing or arrives damaged, contact us with your order number. We will help investigate with the carrier and work with you to resolve the issue in accordance with your consumer rights.

Returns, faults and problems with your order

Change of mind

We do not offer refunds or exchanges simply because you change your mind. This includes selecting the wrong size, colour or design, or deciding you no longer need the item, where we have supplied it correctly.

Faulty, damaged or incorrect products

If something is wrong with your order, please contact us as soon as reasonably possible. Include your order number, a description of the problem and, where practical, photographs to help us assess it.

Surface suitability, installation and care

Please check that your chosen product is suitable for the intended surface and follow the relevant preparation, application and removal instructions.

Fabric and vinyl decals have different care requirements. Surface texture, paint type, paint condition, dust and moisture can affect adhesion and removal. Removability does not mean every painted surface will perform in the same way.

Repositioning and reuse also depend on keeping the adhesive clean and handling the decal carefully.

If you are unsure about a surface, contact us before ordering or applying your decal. Read our Installation & Care guide for detailed guidance.

Photos, artwork and permissions

Only upload photos, artwork or text that you own or have permission to reproduce. This includes any necessary permission from the copyright owner.

You retain ownership of the content you supply. By submitting it, you authorise Wondermade and the service providers involved in fulfilling your order to process and reproduce it for that purpose.

Wondermade’s own designs, website images and written content must not be copied or used commercially without permission, except where permitted by law.

Updates to these terms

We may update these terms from time to time. Updates apply to orders placed after the revised terms are published and do not retrospectively change the terms of an existing order.

Questions or help

If you have a question about these terms or need help with an order, please email Anette@wondermade.com.au or use our Contact Us page.

Please include your order number if you have one so we can help you more quickly.